New Message Notification From Your “my Social Security” Account

New Message Notification From Your “my Social Security” Account

You elected to receive email notifications when there is a new item in your my Social Security Message Center.  You may log in to your account to view new Message Center items.  Please do not reply to this automatically generated message.  To unsubscribe from future notifications, please log in to your account and update your Message Center notification preferences.

If you just received an email like this, you should probably ignore it. It’s a legitimate notification from Social Security, but you’ll never be able to receive it. I just tried. I clicked the link for my account and tried to sign in. It didn’t accept my password. It never does. I’ve had to get a new password every time I’ve tried to log in. The SSA system is ridiculously inefficient. I think they disable your password after 90 days or something unless you log in again, which, of course, no one does. So after three tries, the following message appears:

If you click the contact us link in the lower right corner you are directed to a page with an 800 number. If you call that you have to sit through a lengthy recorded message. When I finally got to the point where you’re supposed to say “Help Desk,”  I did. The result: a recorded voice that says I will have to hold for one hour forty-five minutes. 1h 45min! Ridiculous. And this is to get a message they could have just sent in the original email. Of course I gave up. I’m not waiting that long. I just found out that my wife got the same message. So I know what the message is. No doubt it is just a notification of what the COLA is for next year. I already know what it is: 1.6%. It’s been announced on the news and a simple web search will tell you. I have no doubt they’ll send the same information in the mail, too. So just ignore the message. This my Social Security is the most useless and unusable computer program ever devised. Your government in action. Blah!

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