We all see plenty of complaints about various business we deal with. Today I’d like to cite one for excellent service and integrity. Residential Heating and A/C of Campbell deserves kudos. Here’s the story:

Residential replaced our aging gas furnace in December last year, right before the new emissions standards were to take effect. This saved us a lot of money since California’s new (2024) rules would have required a different furnace type that is more expensive to install and has high maintenance and repairs. I would not have known this unless they had pointed it out to me during a routine repair earlier in the year, a repair that was fast, efficient, and low cost. Unfortunately, when they did the replacement, which was in the attic, they cut or dislodged the wire to our doorbell. We did not notice this at first, but several days later someone pointed out our bell wasn’t working. I wasn’t sure it was related to the furnace replacement and I had some other work that needed to be done, so I hired a contractor to take care of all of it. He discovered what had happened during the furnace replacement; he had to saw up some of the base plywood the furnace was on and replace the wires and transformer for the doorbell. It wasn’t cheap to fix. I made a claim against Residential for the cost. I fully expected pushback because most contractors don’t admit fault in my experience. They sent out one of the workers who had done the install; he verified what the contractor had told me and took pictures. His manager approved the claim on the spot, although it took a few days to provide documentation, including checks, correspondence from the contractor, etc., but they sent a check for the full amount. Thank you for being honest. The furnace works perfectly; so does the doorbell now.